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Draft pending legal review. This document is published for transparency during early access and is not yet final. 7 details remain to be completed, including the legal entity name and governing law. It is not legal advice.

LaneForge Terms and Conditions

Draft date: August 31, 2026.

Status: legal-review draft. This document is not legal advice and should be reviewed by qualified counsel before it is sent to customers, carriers, Foundry Partners, or other external users.

Company placeholder: [LaneForge legal entity name].

Contact placeholder: [legal/support email address].

Governing law placeholder: [State/Commonwealth].

1. Agreement

These Terms and Conditions govern access to and use of LaneForge, including the LaneForge website, application, carrier portal, customer portal, RFP workflows, analytics, reports, exports, communications, and related services.

By accessing LaneForge, creating an account, accepting an invitation, submitting bid data, uploading files, reviewing customer-facing outputs, or otherwise using the service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

If you do not agree to these Terms, do not access or use LaneForge.

2. Definitions

LaneForge, we, our, and us mean [LaneForge legal entity name].

Customer, you, and your mean the person or organization accessing or using LaneForge.

Organization means a shipper, broker, 3PL, carrier, customer, or other business entity configured in LaneForge.

Authorized User means an individual user invited or approved to access LaneForge for an Organization.

Customer Data means data, files, records, shipment information, lane information, bids, rates, documents, messages, contacts, and other information submitted to LaneForge by or on behalf of an Organization.

Carrier Bid Data means pricing, service terms, transit commitments, accessorials, notes, exceptions, uploaded bid files, and related information submitted by or on behalf of a carrier.

Released Output means a report, routing guide, award summary, analytics view, export, or other output that has been intentionally released for customer-facing access.

Order Form means a written order, statement of work, subscription agreement, beta agreement, Foundry Partner agreement, or similar document that references these Terms.

3. Service Description

LaneForge is a freight RFP and procurement intelligence platform. It is designed to help shippers, 3PLs, customers, and carriers coordinate RFP workflows, import shipment and bid data, compare outcomes, manage awards, prepare routing guides, and create customer-safe reporting.

LaneForge is not a transportation carrier, freight broker, legal advisor, financial advisor, customs broker, insurance provider, or payment processor unless expressly stated in a separate written agreement.

4. Controlled Access and Account Eligibility

LaneForge may be offered on an invite-only, early-access, beta, or Foundry Partner basis. We may approve, deny, limit, suspend, or revoke access at our discretion, especially during controlled launch periods.

You must provide accurate account, Organization, and contact information. You are responsible for keeping that information current.

Each account is for a named Authorized User. Shared accounts are not allowed unless LaneForge expressly approves them in writing.

You are responsible for activity conducted through your account and for maintaining the confidentiality of your credentials. Notify us promptly if you believe your account or Organization access has been compromised.

5. Organization Roles and Access Boundaries

LaneForge uses Organization roles, user permissions, invitation controls, and release settings to separate data between shippers, 3PLs, customers, carriers, and internal operators.

You may access only the data, RFPs, bids, analytics, reports, exports, and workflows that your role and Organization are authorized to access.

You must not attempt to access, infer, scrape, reconstruct, export, or disclose data belonging to another Organization or another carrier.

If you receive access to information that appears outside your intended scope, you must stop using that information and notify LaneForge promptly.

6. Carrier Confidentiality

Carrier Bid Data is confidential. Unless a carrier expressly authorizes otherwise, Carrier Bid Data should not be visible to competing carriers.

Carrier users must not see competitor pricing, internal award logic, unrelated RFPs, customer savings analysis, or non-released customer outputs.

Shippers, 3PLs, and customers must use Carrier Bid Data only for legitimate freight procurement, RFP evaluation, award, routing-guide, audit, and related operational purposes.

7. Customer Release Controls

Customer-facing analytics, award summaries, routing guides, bid comparisons, savings views, exports, and reports may contain sensitive information.

Customer-facing access must be controlled by explicit release settings or another deliberate release action. Sensitive internal data should not become customer-visible by default.

Users responsible for releasing outputs are responsible for reviewing the output before release and confirming that it is appropriate for the intended audience.

8. Customer Data Rights

As between you and LaneForge, you retain ownership of your Customer Data.

You grant LaneForge a limited right to host, process, transmit, display, analyze, transform, and create outputs from Customer Data as needed to provide, secure, support, improve, and operate the service.

LaneForge may use aggregated or de-identified information to improve the service, develop benchmarks, monitor performance, and produce business insights, provided the information does not identify a specific Organization, carrier, customer, person, RFP, lane, or bid unless permitted by you or required by law.

9. Data Accuracy and Source Responsibility

LaneForge depends on the accuracy, completeness, and structure of uploaded files, manually entered data, system integrations, and user decisions.

You are responsible for reviewing data imports, validation warnings, bid submissions, award decisions, analytics, exports, released outputs, and routing guides before relying on them.

LaneForge may provide calculations, comparisons, summaries, forecasts, recommendations, or analytics, but those outputs are decision-support tools only. You remain responsible for final procurement, award, routing, commercial, operational, and compliance decisions.

10. Security

LaneForge will use commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data and control access based on user role and Organization scope.

You are responsible for using reasonable security practices, including protecting credentials, using multi-factor authentication where available, limiting access to appropriate personnel, promptly removing users who no longer need access, and notifying LaneForge of suspected unauthorized access.

No system is perfectly secure. You acknowledge that internet-based services carry inherent risks.

11. Privacy and Personal Information

LaneForge may process business contact information, account information, usage information, support communications, and other personal information as described in the applicable privacy policy or data processing terms.

You represent that you have the necessary rights, permissions, notices, and lawful basis to submit personal information to LaneForge.

If your use of LaneForge requires a data processing addendum, privacy addendum, or other jurisdiction-specific terms, those terms must be agreed in writing.

12. Acceptable Use

You must not:

  • Use LaneForge for unlawful, fraudulent, deceptive, abusive, or harmful purposes.
  • Upload malicious code, corrupted files, or content intended to disrupt the service.
  • Probe, scan, bypass, or test security controls without written permission.
  • Access or attempt to access another Organization's data without authorization.
  • Share account credentials or use another person's account.
  • Scrape, harvest, or bulk-export data except through authorized product workflows.
  • Reverse engineer the service except to the extent allowed by law.
  • Use LaneForge to transmit sensitive regulated data that the service is not designed to process, unless LaneForge has expressly agreed in writing.
  • Misrepresent bid data, carrier identity, customer authority, shipment volume, or award intent.

13. Third-Party Services and Integrations

LaneForge may rely on third-party providers for hosting, authentication, database infrastructure, email delivery, analytics, monitoring, communications, storage, and other functions.

Third-party services may be subject to their own terms, policies, uptime, security, and processing practices. LaneForge is not responsible for third-party services outside its reasonable control.

You authorize LaneForge to exchange Customer Data with third-party providers as needed to provide and secure the service.

14. Beta, Early Access, and Foundry Partner Terms

During beta, early access, or Foundry Partner participation, LaneForge may be incomplete, changing, limited, or subject to additional restrictions.

Beta features may be modified, suspended, disabled, or discontinued at any time. LaneForge may limit users, Organizations, RFPs, carriers, data volume, integrations, exports, or other usage during controlled launch periods.

You agree to provide reasonable feedback, report issues promptly, and avoid using beta access for production-critical decisions unless a separate written agreement expressly allows it.

Unless otherwise stated in an Order Form, beta and early-access services are provided without service-level commitments.

15. Fees and Payment

Fees, payment terms, usage limits, subscription periods, renewal terms, taxes, and cancellation rights will be stated in the applicable Order Form.

If no paid Order Form applies, access may be free, trial, beta, or discretionary, and LaneForge may modify or discontinue that access as permitted by these Terms.

16. Intellectual Property

LaneForge and its software, workflows, designs, interfaces, documentation, templates, analytics logic, trademarks, service marks, and related intellectual property are owned by LaneForge or its licensors.

Except for the limited right to use the service under these Terms, no rights are granted to LaneForge intellectual property.

You may use exports and Released Outputs generated from your authorized Customer Data for your internal business purposes, customer communications, RFP decisions, procurement operations, audit support, and related lawful business uses.

17. Feedback

If you provide suggestions, ideas, requests, comments, bug reports, or other feedback, LaneForge may use that feedback without restriction or compensation, provided LaneForge does not disclose your confidential information except as permitted by these Terms or another written agreement.

18. Confidentiality

Each party may receive nonpublic information from the other party that should reasonably be understood as confidential.

The receiving party must use confidential information only for purposes related to LaneForge and must protect it using reasonable care.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law.

19. Suspension

LaneForge may suspend or limit access if we reasonably believe that:

  • An account is compromised.
  • A user or Organization violated these Terms.
  • Continued access creates a security, confidentiality, legal, operational, or data-integrity risk.
  • Suspension is needed to protect LaneForge, another customer, a carrier, a 3PL, a shipper, or the service.

Where practical, LaneForge will provide notice and an opportunity to resolve the issue, but urgent risks may require immediate action.

20. Termination

Either party may terminate access as stated in the applicable Order Form.

LaneForge may terminate or decline to renew access for unpaid fees, material breach, security risk, misuse, legal risk, or discontinuation of the applicable beta or service offering.

Upon termination, your right to access LaneForge ends. Certain provisions will survive termination, including confidentiality, intellectual property, payment obligations, disclaimers, limitations of liability, and any provisions that by their nature should survive.

21. Data Export and Deletion

During the term, LaneForge may provide export tools for authorized Customer Data and outputs.

After termination, LaneForge may retain, delete, or return Customer Data as stated in the applicable Order Form, privacy policy, data processing terms, retention policy, or legal requirement.

LaneForge may retain backups, logs, audit records, aggregated data, de-identified data, and records required for security, legal, accounting, compliance, or dispute-resolution purposes.

22. Disclaimers

Except as expressly stated in an Order Form, LaneForge is provided "as is" and "as available."

LaneForge does not warrant that the service will be uninterrupted, error-free, fully secure, or compatible with every file, system, workflow, carrier format, or customer requirement.

LaneForge does not guarantee freight savings, carrier performance, bid accuracy, award outcomes, lane coverage, transit performance, routing-guide compliance, or procurement results.

23. Limitation of Liability

To the maximum extent permitted by law, LaneForge will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of revenue, goodwill, data, business opportunity, or anticipated savings.

To the maximum extent permitted by law, LaneForge's total liability arising out of or relating to these Terms or the service will not exceed the amounts paid by you to LaneForge for the service during the twelve months before the event giving rise to liability, or [$ amount] if no fees were paid.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, liability is limited to the greatest extent permitted by law.

24. Indemnification

You will defend, indemnify, and hold harmless LaneForge from claims, damages, liabilities, costs, and expenses arising from:

  • Your Customer Data.
  • Your misuse of LaneForge.
  • Your violation of these Terms.
  • Your violation of law or third-party rights.
  • Your procurement, carrier-selection, award, routing, or customer-release decisions.

LaneForge will notify you of the claim, allow you to control the defense if appropriate, and reasonably cooperate at your expense.

25. Changes to the Service or Terms

LaneForge may modify the service over time, including features, workflows, pages, analytics, exports, integrations, and beta functionality.

LaneForge may update these Terms by posting a revised version or giving notice through the service, email, or another reasonable channel. Changes become effective on the date stated in the notice or revised Terms.

If a change materially affects your rights or obligations and you do not agree to it, your remedy is to stop using LaneForge and terminate as permitted by the applicable Order Form.

26. Notices

LaneForge may provide notices by email, in-app notice, posting in the service, or other reasonable means.

You may provide legal notices to LaneForge at:

[LaneForge legal entity name] [Mailing address] [Legal email address]

27. Governing Law and Disputes

These Terms are governed by the laws of [State/Commonwealth], without regard to conflict-of-law rules.

The parties will first attempt to resolve disputes through good-faith business discussions.

Any unresolved dispute will be handled in the courts located in [County/State], unless the applicable Order Form requires arbitration or another dispute process.

28. Order of Precedence

If there is a conflict between these Terms and an Order Form, the Order Form controls for that specific conflict.

If there is a conflict between these Terms and a signed data processing addendum, confidentiality agreement, security addendum, or Foundry Partner agreement, the more specific document controls for that subject.

29. Entire Agreement

These Terms, together with any applicable Order Form, privacy policy, data processing addendum, Foundry Partner agreement, NDA, and written addenda, form the agreement between you and LaneForge for use of the service.

Exhibit A: LaneForge Trust Rules

These rules reflect the operating principles LaneForge should preserve during soft launch and beyond:

1. Tenant isolation comes first. No Organization should see another Organization's sensitive data by accident. 2. Carrier confidentiality is non-negotiable. Carriers should not see competitor pricing, unrelated RFPs, customer savings, or internal award logic. 3. Customer release must be explicit. Customer-facing outputs should show only what has been deliberately released. 4. Math must tie back to source data. Pricing, savings, awards, analytics, exports, and routing guides must be explainable from source files, bids, award decisions, and release settings. 5. Invite-only access must remain controlled. Early-access users should be known, scoped, and removable. 6. Launch risk should be reversible. If permissions, pricing math, email delivery, uploads, or core RFP flow show serious issues, expansion should pause until the issue is understood and fixed.

Exhibit B: Beta and Foundry Partner Operating Terms

During a controlled beta or Foundry Partner period:

  • LaneForge may restrict participation to named users and approved Organizations.
  • LaneForge may enforce one-user-per-Organization or other participation limits.
  • LaneForge may require additional onboarding, feedback, support, and issue-reporting procedures.
  • LaneForge may disable live email, external invitations, customer release, exports, analytics, or other features until they are verified.
  • Participants should not treat beta outputs as final production advice without independent review.
  • Participants should promptly report access issues, incorrect calculations, confusing workflows, failed uploads, failed emails, or unintended visibility.

Drafting Notes for Legal Review

Counsel should confirm or complete:

  • Legal entity name, address, contact email, governing law, venue, and dispute process.
  • Whether LaneForge needs separate privacy policy, data processing addendum, security addendum, NDA, or Foundry Partner agreement.
  • Whether liability caps, indemnities, disclaimers, and beta limitations are appropriate for the commercial model.
  • Whether any customer data requires special handling under privacy, transportation, employment, trade secret, export-control, or other sector-specific rules.
  • Whether public website terms should be separate from authenticated product terms.
  • Whether live email, analytics, AI-assisted features, third-party integrations, and data retention require additional disclosures.

Drafting references considered:

  • Federal Trade Commission business guidance on privacy and security, including guidance to collect only necessary information, protect sensitive data, control access, oversee service providers, and plan for security incidents.
  • NIST small-business information-security guidance, including basic administrative and technical safeguards for protecting business information.

No Cash Refunds

No cash refunds for any reason. All fees are final and non-refundable. LaneForge may offer non-cash service credits at its sole discretion. Nothing here limits non-waivable rights under law.

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